Frequently Asked Questions

FAQ

What is your booking and cancellation policy?

  • Cancellations made before 72 hours from activity date, refund 100% will be applied.
  • Cancellations made before 48 hours from activity date, refund 50% will be applied.
  • Cancellations made within 24 hours of activity date and no shows are non-refundable.

What happens if there is bad weather?

In the case of cancellation of activity by the dive center (regardless of the reason for the cancellation), we will refund all the money paid for the service.

Do all courses require elearning?

Some courses require elearning while others don’t. Please confirm with your instructor.

I purchased the elearning. How can I take the online course?

You may download the elearning from our website.

Do you provide underwater pictures and videos? How much is the cost?

Underwater pictures are free for discovery scuba diver only.

What is the validity of a temporary card? How long before I get the actual card?

A temporary card is valid for 90 days.

If you have any question, don't hesitate to contact us.

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